Call Center Agent
Amman, Jordan Posted 23 days ago Expires in 6 days
Job Description
Main Duties:
- Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services
- Delivering service quality to the highest level
- Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
- Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.
- Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand.
- Using initiative to continually recommend improvements to overall running of the Call Centre operation.
Skills
- Telephone skills.
- Communication skills.
- Experience in the use of Airline GDS systems is preferred.
Education
Business Administration or any related field
Job Details
Job LocationAmman, Jordan
Job RoleSales
Employment StatusFull time
Employment TypeContractor
Monthly Salary Range$0 – $500
Manages OthersNo
Preferred Candidate
Career LevelEntry Level
Years of Experience Min: 0 Max: 3
Residence LocationJordan
NationalityJordan
DegreeBachelor’s degree
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